BIMobject Internal Superuser
Industry Sector: Service Providers
Job Function: Information Technology
Experience: Entry level
We are now looking for an “Internal superuser” to provide technical assistance to our internal clients. You will help troubleshoot software systems.
If you are computer-savvy and enjoy supporting end users, we’d like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear responses to any questions about the BIMobject software product suite.
Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction.
- Addressing Internal user tickets regarding software issues
- Verifying the nature of an issue and make sure it gets handled by the correct instance
- Walking users through correct usage of our products and services
- Ask targeted questions to diagnose issues
- Guide users with simple, step-by-step instructions
- Record technical issues and solutions in logs
- Direct unresolved issues to the next level of solution and collaborate with the correct stakeholders
- Report customer feedback and potential product requests
- Give input to where we lack education on our products and services
- Proven work experience as a Software Support Engineer, or similar role
- Hands-on experience and huge interest in cloud-based software solutions
- The drive to become a master of the product suite
- Being service-minded with the goal to help every person that has an issue or request
- Ability to perform remote troubleshooting and provide clear instructions
- Excellent problem-solving and multitasking skills
- Customer-oriented attitude
We are proud to foster a workplace free from discrimination. We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our users and our customers. This is something we value deeply and we encourage everyone to come to be a part of changing the way the industry works.
BIMobject® is a game changer for the construction industry worldwide with its cloud based Portal offering development, maintenance and syndication of digital replicas – BIM objects – of manufactured building and interior ...